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Quality Improvement

In 2010, the leadership of the agency established a Quality Improvement Council (QIC) to track a range of quality improvment (QI) initiatives in the agency. According to William Riley, Associate Dean of the School of Public Health at the University of Minnesota, managing performance and strengthening accountability have emerged as the prevailing themes confronting public health agencies as expectations continue to rise and resources tighten. 

To that end, the QIC developed a comprehensive Quality Improvement Plan to track our progress.

The QIC reviews the agency Performance Goals, monitors quality improvement projects as well as a dashboard of the collective performance of individuals in the agency, monitored by the Board of Health on a semi-annual basis.